Travel Daze will advise you of the date that deposits or full payment is required.

All advertised prices are shown as ’from prices’ and we reserve the right to alter the prices of any of the products and/or services advertised. You will be advised of the current price of the holiday that you wish to book before your booking is confirmed. Additional deposits or full payments for certain travel arrangements may also be required by Third Party Service Providers. Failure to make payment in full by the due date may result in the forfeiture of any deposit or part payments paid.

We do not accept cheques or cash. After full payment, the terms and conditions with your Third Party Service Provider may permit them to increase the cost of your arrangements. We will pass any such increase on to you.

Third-Party Service Provider travel documentation will not be issued until full payment is received. Travel Daze’s general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge you an administration fee if we are required to send you such documents in hard copy form, at your request. All travel documents are non-transferable. It is your responsibility to collect all travel documents prior to departure. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage etc.

When booking international or domestic trips, we encourage you book flexible products as far as possible that permit changes or refunds. Your contract with Third Party Service Providers may allow providers to cancel or amend bookings at any time. We will ensure that you are promptly notified of any significant changes but accept no liability for any changes or costs incurred which may result. In addition, should a Third Party Service Provider offer Credit Notes or Travel Vouchers for changes and/or cancellations in place of cash refunds, we will only be able to pass their offer on to you. Travel Daze has no special knowledge of Third Party Service Provider’s individual financial positions and cannot accept liability for any loss or liability incurred by you due to any future financial default of the provider.

If a significant change is required to be made by Travel Daze to an error in your booking, we will inform you immediately if there is time before your departure. These may include (but are not limited to) the following changes: a change of accommodation, a change of departure airport, a change of third-party service provider, or a change in time of your departure or return flight. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us, (we will refund any price difference if the alternative has a lower value), or cancelling your booked arrangements and receiving a refund.

This refund will not impact your legal or other entitlements. Travel Daze is only responsible for providing the compensation as outlined below. The compensation provided will only be for each full fare paying adult in the booking, while children who do not pay the full adult fare will receive 50% of the amount listed below. If the value of your booking is less than the compensation outlined, we will only pay compensation equal to the value of the booking. Please note that this is the only compensation that will be given in connection with such an error, and you agree to this.

Period before departure when a significant change is notified. Compensation payable per person

• 60 days or more prior to departure – R0
• 0 – 60 days prior to departure – up to 17.092 GBP

Compensation will not apply if a significant change is made for reasons beyond our control. These include (but are not limited to): force majeure, war, the threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, pandemics, health risks, and changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type, congested or closed airports, ports, city, regional or country borders, hurricanes and other actual or potential severe weather conditions, and any other similar event.

If you have booked a flight and we are alerted to a significant schedule change by your airline before you depart, we will contact you by email to advise you of this. Please ensure that you have given your contact email address and mobile phone number to Travel Daze and that you regularly check for messages before you leave. Travel Daze has no control over airline schedule changes and accepts no liability for costs which may arise as a result of such changes.

Should a Third Party Service Provider offer Credit Notes or Travel Vouchers instead of cash refunds for changes or cancellations due to any reason stated above, Travel Daze will only be able to pass on those travel credits and any further remedy lies exclusively against the Third Party Service Provider.

After you have left your starting location, it is your responsibility to check with the airline that any onward or connecting flights (whether local or international) you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this.

At Travel Daze, we’ve taken reasonable measures to ensure that the services provided by our Third Party Providers are efficient and reputable, and that they follow local and national laws and regulations. However, it’s important to note that safety standards may be lower overseas and COVID-19 precautions may not be as strictly enforced by national or provincial authorities. Travel Daze is not liable for any actions or negligence of Third Party Service Providers or authorities representing Sovereign States where you plan to travel or make arrangements.

In circumstances where liability of Travel Daze cannot be excluded, such liability is limited to the value of the purchased travel arrangements.

Travel Daze reserves the right to decline to provide services to any individual, legal entity, group or party of travellers.

By using our services, you agree to allow us and our Third Party Service Providers to process personal information about you and your travel companions. This information may be shared with airlines, hotels, car rental companies, and other service providers in order to facilitate your travel arrangements and bookings. The term “Personal Information” is defined in the Protection of Personal Information Act, Act 4 of 2013 (POPIA), and includes “Special Personal Information.” For more details, please refer to our Privacy Policy.

Travel Daze and your Third Party Service Provider may charge you a change fee. To request changes before or after your departure, contact your travel agent or Travel Daze for details. Keep in mind that all changes are subject to availability and the terms and conditions of your purchased product or service. Note that changing name details may not be allowed by many airlines and service providers, and they often treat it as a cancellation, resulting in standard charges. If you provide the wrong name and the airline allows correction, a change fee along with any applicable airline and/or supplier fee will apply.

Flights must be taken in the sequence they appear on your e-ticket confirmation. If you plan not to take a flight as booked e.g., you may decide to do that ‘leg’ of the journey by car or train, please contact your travel agent or Travel Daze as far in advance as possible to discuss your options. If you do not do the aforesaid or check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.

If you need to cancel your booking, please note that the Third Party Service Provider’s cancellation terms and conditions will apply in addition to Travel Daze’s cancellation fees as stated in your itinerary, booking confirmation, and/or receipt. To initiate a refund, we require written notification of cancellation (and, in some cases, your original ticket/voucher) before we can process it. Any deposits paid are non-refundable and non-transferable if you cancel before the balance due date. Refunds will be issued only after we receive the funds back from the Third Party Service Providers. If a Third Party Service Provider offers a Credit Note or Travel Voucher, we will pass it on to you. It’s worth noting that after-departure tickets are typically non-refundable, although if the reason for your cancellation is covered by your travel insurance policy, you may be able to recover your cancellation fees from your insurance provider.

If you have a problem during your holiday, please inform the relevant Third Party Service Provider (e.g. your hotel) immediately. Should they be unable to resolve the matter, please contact your travel agent or Travel Daze by visiting traveldaze.co.uk/contact-us/. If you fail to contact Travel Daze, we will not be permitted the opportunity to investigate your complaint and rectify any error whilst you are away and this may affect your rights under your contract. Please note that dealing with a complaint by Travel Daze or a Third Party Service Provider is done without prejudice and does not imply any fault of any kind on the part of either aforesaid party. For our complaint’s procedure, please visit traveldaze.co.uk/contact-us/

It is exclusively and entirely your responsibility to fulfil the passport, visa and other immigration requirements for your entire itinerary including all transit and stopover destinations applicable to your itinerary. You should confirm these with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. Your passport must be valid for 6 months beyond your return date into your country of origin and all passport holders are required to have a minimum of three blank pages in their passport excluding the front and back cover to enable entry visas to be issued. If there is insufficient space in the passport, entry will be denied, and the person is likely to be detained pending return to their country of origin. Please ensure that all passports are renewed. Please note that a visa does not guarantee entry to any given country at point of entry and boarding of an aircraft may be denied at any point even if you have a valid visa.

It is important that you check with the Company prior to departure from country of origin what the current airport departure tax is of all the countries you will be passing through as these taxes are usually payable in the local currency and must be provided for.

All minors (travellers under the age of 18 years) are required to produce, in addition to their passport, an Unabridged Birth Certificate (showing the particulars of both parents) when exiting and entering ports of entry. An affidavit confirming parental consent to travel is also required in the event that one parent is not travelling with the party.

It is your responsibility to confirm and fulfil with the Department of Home Affairs all documentation required prior to travelling with a minor or unaccompanied minor.